Privacy Policy | Hizon's Catering

HIZON'S CATERING PRIVACY POLICY

Last updated: May 2026

OVERVIEW

Hizon's Catering ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website, complete an inquiry form, or use our services. By using our website or submitting any form, you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

We collect the following types of personal information: a) Information you provide directly— Full name— Contact number— Email address— Company or organization name (for corporate inquiries)— Event details (type, date, guest count, preferences)— Any additional information you include in inquiry forms or messages b) Information collected automatically. When you visit our website, we automatically collect:— IP address and device type— Browser type and version— Pages visited and time spent on each page— Referring website or source (e.g., Google, Facebook)— Cookies and similar tracking technologies c) Information from third-party toolsWe use the following third-party tools that may collect data on our behalf:— Google Analytics — to understand website traffic and user behavior— Google Ads / Google Tag Manager — to measure ad performance and conversions— Meta Pixel (Facebook/Instagram) — to track ad performance and run remarketing campaigns— CRM platform — to manage and follow up on inquiries and client records— Email marketing tools — to send follow-up communications and newsletters (where you have opted in)

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:— To respond to your inquiry and provide a catering proposal or quotation— To coordinate event details, timelines, and logistics— To send relevant follow-up communications related to your event— To send marketing emails or promotions (only where you have given consent)— To measure the effectiveness of our advertising campaigns— To analyze website traffic and improve our online experience— To maintain accurate client records in our CRM system— To comply with legal and regulatory obligationsWe do not use your personal information for any purpose beyond what is listed above without your explicit consent.

3. LEGAL BASIS FOR PROCESSING

We process your personal information on the following grounds:— Contract: To fulfill or prepare a catering agreement with you— Legitimate interest: To improve our services and respond to business inquiries— Consent: For marketing emails and cookie-based tracking (which you may withdraw at any time)— Legal obligation: Where required by Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173)

4. COOKIES AND TRACKING

Our website uses cookies — small files stored on your browser — to improve your experience and measure the performance of our ads. Types of cookies we use:— Essential cookies: Required for the website to function properly. These cannot be disabled.— Analytics cookies: Help us understand how visitors use the site (via Google Analytics).— Advertising cookies: Used to track conversions from Google Ads and Meta Ads, and to show relevant ads to past visitors. You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

5. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following circumstances:— With service providers: Third-party tools we use to operate our business (Google, Meta, CRM provider, email platform) — only to the extent necessary for them to perform their services— With our internal teams: Sales, events coordination, and operations staff who need the information to fulfill your inquiry or event— With legal authorities: If required by law, court order, or government regulation— With your consent: For any other purpose not listed above, only with your explicit approvalAll third-party service providers we work with are required to handle your data securely and only for the purposes we specify.━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

6. DATA RETENTION

We retain your personal information for as long as necessary to:— Fulfill the purpose for which it was collected— Comply with legal and regulatory requirements— Resolve disputes or enforce agreementsSpecifically:— Inquiry data (non-converted leads): Retained for up to 12 months— Client event records: Retained for up to 5 years for legal and business purposes— Marketing data: Retained until you unsubscribe or request deletion— Website analytics data: Retained per Google Analytics / Meta's standard retention settingsAfter the retention period, your data will be securely deleted or anonymized.━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

7. YOUR RIGHTS UNDER THE DATA PRIVACY ACT OF 2012

As a data subject under Republic Act No. 10173 (Data Privacy Act of the Philippines), you have the right to:— Be informed: Know what personal data we collect and how it is used— Access: Request a copy of the personal data we hold about you— Rectification: Request correction of inaccurate or incomplete data— Erasure: Request deletion of your personal data, subject to legal limitations— Object: Opt out of direct marketing or certain types of data processing— Data portability: Receive your data in a structured, commonly used format— File a complaint: Lodge a complaint with the National Privacy Commission (NPC) if you believe your rights have been violatedTo exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within 15 business days.━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:— Secure HTTPS connection on our website— Access controls limiting who can view personal data internally— Password-protected CRM and email platforms— Regular review of data handling practices. While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect any unauthorized use of your information.━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

9. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, including our affiliated F&B services website. This Privacy Policy applies only to Hizon's Catering's website. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their practices.━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last updated" date at the top of this page.We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.